Privacy Policy Bleak Ridge

Last updated: February 4, 2026

This Privacy Policy describes how Bleak Ridge (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bleakridge.co.uk (the "Site").

Bleak Ridge is the Data Controller for your information. Our Site is hosted and powered by Shopify, who acts as our primary Data Processor.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. Under UK GDPR, we must have a "Legal Basis" for collecting this data. These bases are outlined below:

1. Information We Collect Directly from You

• Contact & Order details: Name, address, phone number, and email.
• Legal Basis: Contractual Necessity. We require this information to fulfil our contract with you (processing payments and shipping your order).
• Account information: Username, password, and security questions.
• Legal Basis: Contractual Necessity / Legitimate Interests (Securing your account).
• Customer support information: Information included in communications with us.
• Legal Basis: Legitimate Interests (Responding to your inquiries).

2. Information We Collect about Your Usage (Cookies)

We automatically collect "Usage Data" through cookies and pixels. This includes device information, browser type, and your IP address.

• Legal Basis (Strictly Necessary Cookies): Legitimate Interests. These are required for the website to function (e.g., keeping items in your cart).
• Legal Basis (Marketing/Analytics Cookies): Explicit Consent. We only use tracking pixels (like Facebook Pixel) or analytics (like Google Analytics) if you have provided affirmative consent via our cookie banner.

3. Information We Obtain from Third Parties

We work with several third-party "Data Processors" to run our business. These include:

• Shopify: Our eCommerce platform provider.
• Payment Processors: To securely handle credit card data (e.g., Shop Pay, PayPal).
• Marketing & Service Apps: We use specific third-party apps to improve your experience, including Klaviyo (Email Marketing), Google Analytics (Site Traffic), MailChimp (Email Marketing), and Facebook Pixel (Advertising).

How We Disclose Personal Information

We disclose personal information to third parties for contract fulfilment and legitimate business purposes:

• Vendors: IT management, payment processing, data analytics, cloud storage, and fulfilment/shipping partners (couriers).
• Marketing Partners: To show you relevant advertisements, subject to your explicit consent.

Your Rights

As a resident of the UK, you have specific rights under the UK GDPR:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Delete: You may request that we delete your personal information (the "Right to be Forgotten").
• Right to Correct: You may request that we correct inaccurate information.
• Right to Withdraw Consent: You can opt-out of marketing or reject non-essential cookies at any time. Marketing emails include an "Unsubscribe" link, and our checkout marketing box is unticked by default.
• Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

Security and Retention

We maintain administrative and technical safeguards to protect your data. We retain order information for a period of 6 years to comply with UK tax and accounting obligations.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us: Email: Customerservices@bleakridge.co.uk Address: Felkington, Berwick-upon-Tweed, Northumberland, TD15 2NR, UK. Business Entity: Cockcroft (Property Services) Ltd. T/A Bleak Ridge.